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Monitoring Officer

2 months ago

Coatbridge, North Lanarkshire, United Kingdom North Lanarkshire Council Full time
Job Title: Monitoring Officer

We are seeking a skilled and enthusiastic Monitoring Officer to join our Community Safety Unit. As a key member of our team, you will play a vital role in providing a safe environment for residents and visitors to North Lanarkshire.

Key Responsibilities:
  • Provide advice and assistance to the public on anti-social behaviour and out-of-hours homeless services
  • Operate a CCTV monitoring service to ensure public safety
  • Use a range of communication methods to provide professional customer service
  • Input data to relevant systems, assist in information collation, and produce reports
  • Work with retailers, partnership agencies, and stakeholders to identify and report faults
Requirements:
  • Excellent customer service and communication skills
  • Ability to work in a secure, controlled environment
  • Flexibility to deal with sensitive situations and remain calm under pressure
  • Knowledge of North Lanarkshire geographical area and CCTV systems (desirable)
  • Experience of working in a call centre background
What We Offer:
  • A competitive salary and benefits package
  • Opportunities for career development and training
  • A supportive and collaborative work environment

We are committed to creating a safe and inclusive work environment. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.