Contract Monitoring Officer

2 weeks ago


Coatbridge, North Lanarkshire, United Kingdom North Lanarkshire Council Full time
Job Title: Contract Monitoring Officer

We are seeking a highly motivated and enthusiastic individual to join our Community Safety Unit as a Contract Monitoring Officer. As a key member of our team, you will play a vital role in providing a safe environment for residents and visitors to North Lanarkshire.

Key Responsibilities:
  • Provide advice and assistance to the public on anti-social behaviour (ASB) and out of hours Homeless (OOH Homeless) services.
  • Operate a CCTV monitoring service, ensuring the safety and security of our community.
  • Use a range of communication methods to provide a professional customer service, resolving customer enquiries and complaints efficiently.
  • Input data to relevant systems, assist in the collation of information, and produce reports as required.
  • Work collaboratively with retailers, partnership agencies, and other stakeholders to identify and report faults, and assist with access to the building.
Requirements:
  • Excellent customer service and communication skills.
  • Ability to work in a secure, controlled environment and undertake radio and telephone communications as required.
  • Flexibility to deal with circumstances of a sensitive nature.
  • Good interpersonal skills and knowledge of anti-social behaviour and homeless services.
  • Ability to demonstrate a good working knowledge of IT systems, including Microsoft Office.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for career development and growth.
  • A supportive and collaborative work environment.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are passionate about making a difference in your community, we encourage you to apply for this exciting opportunity.



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