Customer Reservations Specialist

1 month ago


Leeds, United Kingdom RBH Hospitality Management Careers Full time
OVERVIEW
At RBH Hospitality Management, we recognize that our employees are our most valuable asset. We prioritize their well-being and growth, fostering a diverse and inclusive workplace that sets us apart in the hospitality industry.

ROLE SUMMARY
As a Reservations Agent, you will report directly to the Reservations Manager. Your daily responsibilities will encompass:
  • Processing reservations and managing new bookings
  • Updating reservations made through online platforms
  • Reviewing upcoming arrivals
  • Responding to inquiries via email and phone
  • Managing group rooming lists
ESSENTIAL QUALIFICATIONS
We value personality and potential, but the following skills and attributes are essential for success in this role:
  • Proficient in Microsoft Office, Opera, and relevant software
  • Proactive in addressing and resolving issues
  • Exceptional personal presentation and communication skills, both verbal and written
  • Commitment to delivering outstanding customer service with a positive attitude
  • Ability to handle various payment methods, including cash and credit/debit cards
  • Strong teamwork skills with the capacity to prioritize tasks effectively
  • Maintain a friendly demeanor under pressure
  • Professional telephone etiquette
  • A good sense of humor and an approachable nature
BENEFITS
We offer a comprehensive benefits package designed to enhance the well-being of our employees:
  • Discounted hotel room rates for employees and their friends and family
  • Additional holiday days for personal celebrations
  • Flexible working arrangements
  • Pension plan
  • Complimentary meals during shifts, saving over £1000 annually
To explore our full benefits package, please refer to our employee resources.

DIVERSITY AND INCLUSION
RBH Hospitality Management is committed to creating an inclusive environment. We welcome applications from diverse backgrounds and encourage individuals to reach out for any necessary accommodations during the hiring process.

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