Customer Reservations Specialist

1 month ago


Leeds, United Kingdom RBH Hospitality Management Careers Full time
About Us
At RBH Hospitality Management, we recognize that our employees are our most valuable assets. We prioritize their well-being and development, fostering a culture that celebrates diversity and individuality. Our commitment to these values has earned us a spot among the Top 30 Best Places to Work in Hospitality.

Role Overview
As a Reservations Agent, you will report directly to the Reservations Manager. Your daily responsibilities will encompass a variety of tasks, including:
  • Processing reservations and managing new bookings
  • Updating reservations made through online platforms
  • Preparing for upcoming arrivals
  • Responding to inquiries via email and phone
  • Managing group rooming lists
Qualifications
We value personality and potential in our hiring process. However, the following skills and attributes are essential for success in the Reservations Agent role:
  • Proficient in Microsoft Office, Opera, and relevant software
  • Proactive problem-solving abilities
  • Exceptional presentation and communication skills, both verbal and written
  • Passion for delivering outstanding customer service with a positive attitude
  • Experience handling cash and various payment methods
  • Strong teamwork capabilities with effective multitasking skills
  • Ability to maintain composure under pressure
  • Professional telephone etiquette
  • A friendly demeanor and good sense of humor
Employee Benefits
We offer a comprehensive benefits package designed to enhance the overall experience of our employees:
  • Discounted hotel rates for employees and their friends and family
  • Additional vacation days for personal celebrations
  • Flexible work arrangements
  • Pension plan
  • Complimentary meals during shifts, saving you significantly each year
Commitment to Diversity
RBH Hospitality Management is an equal opportunity employer. We are dedicated to building a diverse workforce and maintaining an inclusive culture. If you require any accommodations during the hiring process, please let us know.

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