Customer Reservations Specialist
1 month ago
At RBH Hospitality Management, we recognize that our employees are our most valuable assets. We prioritize their well-being and development, fostering a culture that celebrates diversity and individuality. Our commitment to these values has earned us a spot among the Top 30 Best Places to Work in Hospitality.
Role Overview
As a Reservations Agent, you will report directly to the Reservations Manager. Your daily responsibilities will encompass a variety of tasks, including:
- Processing reservations and managing new bookings
- Updating reservations made through online platforms
- Preparing for upcoming arrivals
- Responding to inquiries via email and phone
- Managing group rooming lists
We value personality and potential in our hiring process. However, the following skills and attributes are essential for success in the Reservations Agent role:
- Proficient in Microsoft Office, Opera, and relevant software
- Proactive problem-solving abilities
- Exceptional presentation and communication skills, both verbal and written
- Passion for delivering outstanding customer service with a positive attitude
- Experience handling cash and various payment methods
- Strong teamwork capabilities with effective multitasking skills
- Ability to maintain composure under pressure
- Professional telephone etiquette
- A friendly demeanor and good sense of humor
We offer a comprehensive benefits package designed to enhance the overall experience of our employees:
- Discounted hotel rates for employees and their friends and family
- Additional vacation days for personal celebrations
- Flexible work arrangements
- Pension plan
- Complimentary meals during shifts, saving you significantly each year
RBH Hospitality Management is an equal opportunity employer. We are dedicated to building a diverse workforce and maintaining an inclusive culture. If you require any accommodations during the hiring process, please let us know.
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