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Customer Reservations Specialist

3 months ago

Leeds, United Kingdom RBH Hospitality Management Careers Full time
About Us
At RBH Hospitality Management, we recognize that our employees are our most valuable asset. We prioritize their well-being and development, which is reflected in our commitment to diversity, health, sustainability, and individuality. Our dedication to these principles has earned us a place among the Top 30 Best Places to Work in Hospitality.

Role Overview
Position: Reservations Agent
Reporting To: Reservations Manager

Key Responsibilities:
As a Reservations Agent, your daily tasks will include:
  • Processing reservations and managing new bookings
  • Updating reservation details from online platforms
  • Preparing for upcoming arrivals
  • Responding to inquiries via email and phone
  • Managing group rooming lists

Qualifications:
We value personality and potential, but the following skills and attributes are essential for success in this role:
  • Proficient in Microsoft Office, Opera, and other relevant software
  • Proactive problem-solving abilities
  • Exceptional communication skills, both verbal and written
  • Strong commitment to providing outstanding customer service
  • Experience handling cash and various payment methods
  • Ability to work collaboratively in a team environment while managing multiple tasks
  • Maintain a positive demeanor, even in high-pressure situations
  • Professional and confident telephone etiquette
  • A friendly personality with a good sense of humor

Benefits:
We offer a comprehensive benefits package designed to support our employees and enhance our workplace culture:
  • Discounted hotel rates for employees and their friends and family
  • Additional vacation days for personal celebrations
  • Flexible work arrangements
  • Pension plan
  • Complimentary meals during shifts, saving you significant costs annually

Commitment to Diversity:
RBH Hospitality Management is an equal opportunity employer. We are dedicated to building a diverse workforce and fostering an inclusive, people-first culture.