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Customer Reservations Specialist

3 months ago

Leeds, United Kingdom RBH Hospitality Management Careers Full time
Overview
At RBH Hospitality Management, we recognize that our employees are our most valuable resource. We prioritize their well-being and professional growth, which is reflected in our status as one of the Top 30 Best Places to Work in Hospitality.

Role Summary
As a Reservations Agent, you will play a vital role in our operations. Reporting directly to the Reservations Manager, your daily responsibilities will encompass:
  • Processing and managing incoming reservations
  • Updating bookings made through various online platforms
  • Preparing for guest arrivals the following day
  • Responding to inquiries via email and phone
  • Managing group rooming lists efficiently

Key Qualifications
We value personality and potential, but the following skills and attributes are essential for success in this role:
  • Proficient in Microsoft Office, Opera, and other relevant software
  • Proactive problem-solving abilities
  • Exceptional communication skills, both verbal and written
  • Commitment to delivering outstanding customer service
  • Experience handling various payment methods
  • Ability to work collaboratively in a team environment
  • Strong multitasking and prioritization skills
  • Maintain a positive demeanor under pressure
  • Professional phone etiquette
  • A friendly and approachable personality

Employee Benefits
We offer a comprehensive benefits package designed to support our employees and enhance our workplace culture, including:
  • Discounted hotel accommodations for employees and their friends and family
  • Additional holiday time for personal celebrations
  • Flexible work schedules
  • Pension plan
  • Complimentary meals during shifts, saving you significantly each year

At RBH, we are committed to fostering a diverse and inclusive workforce. We believe in equal opportunities for all and strive to create a welcoming environment for everyone.