Facilities Operations Manager
3 weeks ago
WSS Partners is currently seeking a Facilities Operations Manager to enhance our Facilities Management team. This pivotal role will oversee the management of our headquarters and will include direct supervisory responsibilities.
Key Responsibilities:
- Lead a team of postal service personnel to ensure efficient mail and courier operations, regularly assessing service quality and cost-effectiveness.
- Supervise the front desk team, delivering exceptional and friendly guest services.
- Ensure the smooth operation of postal and reception services.
- Oversee the Facilities Assistant's activities.
- Manage the Facilities Mailbox, providing timely and effective responses to service requests.
- Assist the Senior Facilities Manager in maintaining health and safety standards, including conducting risk assessments and ensuring compliance with procedures and training.
- Act as the Incident Control Manager for the facility, collaborating with the Incident Management Team.
- Monitor the performance of service providers (e.g., cleaning, landscaping, pest control, courier, and postal services) to ensure adherence to service level agreements and budget constraints.
- Maintain compliance records using Meridian.
- Conduct performance evaluations and support the professional development of team members.
- Foster and maintain strong relationships with internal stakeholders and sub-tenants.
- Oversee energy management initiatives to optimize energy usage throughout the facility.
Qualifications:
- Proven experience in a similar Facilities Management role.
- Relevant qualifications such as IWFM, IOSH, or equivalent.
- Experience in project management and CHURN processes.
- Familiarity with building HVAC systems.
- Exceptional people management and communication abilities.
- Strong customer service orientation.
- Financial acumen and commercial awareness.
This role presents an excellent opportunity to thrive in a collaborative and innovative environment, where you will serve as a welcoming representative of our facilities.
We look forward to receiving applications from qualified candidates.
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