Station Operations Coordinator

4 days ago


Reading, Reading, United Kingdom FirstGroup Full time

About the Role:

The Station Operations Coordinator will be a key member of the station team, responsible for ensuring the smooth operation of train services at the station. This will involve coordinating with the station team to minimize delays, monitoring the train service, and identifying planned and potential alterations to the service.

Main Responsibilities:

  • Work with the station team to minimize delays to trains
  • Monitor the train service at the station
  • Identify planned and potential alterations to the service
  • Operate the Station Information Screens to ensure customer information is up-to-date and accurate
  • Ensure effective dissemination of time-critical information
  • Announce train service details and security information
  • Dispatch trains on an ad-hoc basis
  • Monitor CCTV

Requirements:

  • Well-organized and able to work in a fast-paced, pressurized environment
  • Customer-focused and able to communicate effectively at all levels
  • Able to remain calm under pressure and make time-critical decisions
  • Proactive and able to work independently
  • Responsible and reliable

About the Location:

The station is a transport hub with many local bus routes and train services operating. Facilities at the station include retail outlets and mess facilities.

Working Pattern:

The working pattern is shift work, rotating through a roster pattern of early, late, and night shifts, as well as weekend and bank holiday working.


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