Helpdesk and Switchboard Operator

5 days ago


Canterbury, Kent, United Kingdom Randstad Delivery (GBS) Full time

About the Role:

We are seeking a skilled Helpdesk and Switchboard Operator to join our team at Randstad Delivery (GBS) on a temporary basis. As a Helpdesk and Switchboard Operator, you will play a vital role in providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Provide timely and professional assistance to customers via phone, email, and other communication channels.
  • Manage incoming calls, respond to queries, and resolve issues in a courteous and efficient manner.
  • Operate the switchboard, ensuring that calls are directed to the correct departments or individuals.
  • Update and maintain accurate records of customer interactions, including call logs and issue resolutions.
  • Collaborate with internal teams to resolve complex issues and provide support as needed.
  • Stay up-to-date with company policies, procedures, and product knowledge to provide informed support to customers.
  • Participate in training and development programs to enhance skills and knowledge.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving skills and attention to detail.
  • Proficiency in Microsoft Office and other relevant software applications.
  • Availability to work a varied schedule, including weekends and holidays.
  • Eligibility to work in the United Kingdom.

What We Offer:

  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Competitive hourly rate.
  • Access to training and development programs.


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