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Helpdesk and Switchboard Operator

2 months ago

Canterbury, Kent, United Kingdom Randstad Delivery (GBS) Full time

About the Role:

We are seeking a skilled Helpdesk and Switchboard Operator to join our team at Randstad Delivery (GBS) on a temporary basis. As a Helpdesk and Switchboard Operator, you will play a vital role in providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Provide timely and professional assistance to customers via phone, email, and other communication channels.
  • Manage incoming calls, respond to queries, and resolve issues in a courteous and efficient manner.
  • Operate the switchboard, handling incoming and outgoing calls, and ensuring seamless communication between departments.
  • Update records, maintain accurate information, and perform administrative tasks as required.
  • Collaborate with colleagues to ensure effective communication and problem-solving.
  • Adhere to company policies, procedures, and quality standards.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving and analytical skills.
  • Proficiency in Microsoft Office and other relevant software applications.
  • Previous experience in a helpdesk or switchboard role is an asset.
  • Eligibility to work in the United Kingdom.

What We Offer:

  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Competitive compensation and benefits package.
  • Access to training and development programs.

Why Choose Randstad Delivery (GBS)?

  • We offer a range of job opportunities in various industries.
  • Our team is dedicated to providing exceptional service and support.
  • We prioritize employee development and well-being.