Volvo Dealership Ambassador

2 weeks ago


Canterbury, Kent, United Kingdom Limpscomb Full time

Customer Service Role

We are seeking an articulate and well-presented individual to be the face of our Volvo dealership in Canterbury. As a key member of our team, you will be responsible for meeting and greeting customers, operating a busy switchboard, and assisting the sales and service teams at peak periods.

Key Responsibilities:

  • Answering the telephone and directing calls within the dealership
  • Meet and greeting customers to the showroom and directing to relevant departments or personnel
  • Assisting the sales and service teams at busy periods, qualifying and obtaining information to forward on
  • Maintaining the customer lounge area, ensuring guests are offered refreshments

Requirements:

  • Excellent interpersonal skills and an outgoing personality
  • Good telephone manner, with the ability to qualify and give friendly support and advice
  • Previous knowledge of reception and switchboard routines
  • Keyboard and computer skills, including Microsoft Office and Outlook

Training and Development:

Training of switchboard and systems will be given in-house, together with product knowledge through manufacturer training programs.



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