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Customer Service Ambassador

4 weeks ago

Canterbury, Kent, United Kingdom Limpscomb Full time

Key Responsibilities:

  • Provide exceptional customer service and ensure a warm welcome to all visitors to our showroom.
  • Operate the switchboard efficiently, directing calls to the relevant departments or personnel.
  • Support the sales and service teams during busy periods, qualifying and obtaining information to forward on.
  • Maintain the customer lounge area, ensuring guests are offered refreshments.

Requirements:

  • Excellent interpersonal skills and an articulate, outgoing personality.
  • Good telephone manner, with the ability to qualify and give friendly support and advice.
  • Previous knowledge of reception and switchboard routines.
  • Keyboard and computer skills, including Microsoft Office and Outlook.

Desirable:

  • Proven experience within a retail environment linked to customer service.

We are seeking an experienced and articulate individual to be the face of our Volvo dealership, meeting and greeting customers while operating a busy switchboard. This role is varied and will suit an individual with previous experience in a busy reception environment.

About Us:

Lipscomb Cars hold the Volvo franchise with dealerships in Canterbury and Maidstone. We are planning for further growth with more exciting models joining a revitalised line up. Volvo Cars have the vision to be the world's most progressive and desired premium car brand, success will be driven by making life less complicated for people and continuing to strengthen the commitment to safety, quality and the environment.