Administrative Operations Manager

4 weeks ago


Birmingham, United Kingdom SF Recruitment Full time
About SF Recruitment:
SF Recruitment is a vibrant and expanding organization within the property management sector. We pride ourselves on delivering outstanding service and innovative solutions tailored to our clients' needs.

Position Overview:
The Administrative Operations Manager will oversee the daily administrative functions of the organization. This role encompasses managing a customer service team, refining administrative workflows, and ensuring efficient task allocation for optimal operational performance.

Key Responsibilities:
  1. Supervise Customer Service Team:
    Direct the daily activities of the customer service department, ensuring exceptional customer satisfaction. Provide training, mentorship, and support to team members. Evaluate team performance and implement necessary enhancements. Address escalated customer issues and resolve complex inquiries.
  2. Enhance Administrative Processes:
    Design and implement effective administrative procedures and workflows. Regularly review and refine processes to boost productivity and accuracy. Ensure adherence to company policies and regulatory standards. Maintain comprehensive records and documentation.
  3. Task Management and Distribution:
    Delegate and oversee workloads for both administrative and customer service teams. Track progress to ensure timely and efficient task completion. Collaborate with other departments to facilitate seamless operations.
  4. General Administrative Responsibilities:
    Manage office-related tasks, including supply inventory, equipment upkeep, and facility management. Assist in budget preparation and expense oversight. Prepare reports, presentations, and various documents as required. Provide administrative support to senior management on special projects.

Qualifications:
Demonstrated experience in an administrative or managerial capacity, ideally within the property management field. Strong leadership and team management abilities. Excellent organizational and multitasking skills. Outstanding communication and interpersonal capabilities. Proficient in Microsoft Office Suite and relevant software applications. Capacity to handle confidential information with discretion and professionalism. Familiarity with CRM systems and customer service tools. Knowledge of property management practices and regulations. Strong problem-solving and decision-making skills. Ability to adapt to shifting priorities and work effectively under pressure.

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