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Administrative Operations Manager

3 months ago

Birmingham, United Kingdom SF Recruitment Full time
About Us:
SF Recruitment is a vibrant and expanding organization within the property management sector. We pride ourselves on delivering outstanding service and innovative solutions tailored to our clients' needs.

Position Overview:
The Administrative Operations Manager will oversee the daily administrative functions of the organization. This role encompasses managing a customer service team, enhancing administrative workflows, and ensuring efficient task allocation for optimal operational performance.

Key Responsibilities:

Leadership of Customer Service Team:
Direct the daily activities of the customer service unit, guaranteeing exceptional customer satisfaction levels.
Provide training, mentorship, and support to customer service personnel.
Assess team performance, offering constructive feedback and implementing necessary enhancements.
Address escalated customer issues and resolve complex inquiries.

Enhancement of Administrative Processes:
Design and execute effective administrative procedures and workflows.
Regularly evaluate and refine processes to boost productivity and precision.
Ensure adherence to company policies and relevant regulations.
Maintain comprehensive records and documentation.

Workload Management:
Distribute and oversee tasks for the administrative and customer service teams.
Track progress and ensure timely completion of assignments.
Collaborate with other departments to facilitate seamless operations.

General Administrative Responsibilities:
Manage office-related tasks, including inventory, equipment upkeep, and facility management.
Assist in budget formulation and expense oversight.
Prepare reports, presentations, and various documents as required.
Support senior management with administrative functions and special initiatives.

Qualifications:
Demonstrated experience in an administrative or managerial capacity, ideally within the property management sector.
Strong leadership and team management capabilities.
Excellent organizational and multitasking skills.
Outstanding communication and interpersonal abilities.
Proficient in Microsoft Office Suite and other relevant software applications.
Ability to manage sensitive information with discretion and professionalism.
Familiarity with CRM systems and customer service tools.
Understanding of property management practices and regulations.
Strong problem-solving and decision-making skills.
Capacity to adapt to shifting priorities and perform under pressure.