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Operations Administrator

7 months ago

Birmingham, United Kingdom JDP Fire, Security & Electrical Full time

Office Administrator Position

We have an exciting opportunity position of Office Administrator working in our busy Birmingham office for a fire, security and electrical commercial service provider

Working closely with the other office administrator, operations managers and assisting the general manager to undertake the following tasks.

Admin Job Tasks
- Setting up new client sites on database.
- Liaising with accounts team over client queries and setting up new clients jobs where required
- Answering office phones - as in initial calls coming into the office phone system
- Updating e-logbooks - accepting /commencing jobs, closing off jobs etc
- Adding and sending quotes to customers that have been priced by other members of staff
- Adding jobs on for accepted quotes to the database
- Keeping company records up to date for repeatable accreditation documentation - organising and chasing certs, creating project folders, updating customer complaints and corrective action reports, updating stats, writing up meeting minutes etc.
- Liaising with contract managers in organising, distribution and scheduling of works for engineers and subcontractors

Personal Attributes
- Meticulous attention-to-detail
- Good punctuality
- Excellent communications skills
- Eagerness to learn and develop
- Calm under pressure
- Works well in a team
- Good organisational skills

**Skills**:

- CAFM/CRM (Elogbooks) experience preferable
- Proficient in the use of Microsoft Word & Excel software systems
- Database use experience
- Previous experience in similar role

**Salary**: £25,000.00-£28,000.00 per year

**Benefits**:

- Free parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Birmingham, B17 9EY: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 3 years (required)
- Administrative experience: 3 years (required)

**Language**:

- English (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person