Sales Account Manager

3 weeks ago


Poole, Poole, United Kingdom Team Jobs Full time

Team Jobs is seeking a motivated and enthusiastic Sales Account Manager to support our client. The ideal candidate will excel in phone communication and enjoy fostering enduring client relationships.

  • Full-time - Permanent position
  • Standard working hours
  • Competitive salary with performance bonuses
  • Generous annual leave policy
  • Retirement benefits and life insurance coverage
  • Onsite parking available

Key Responsibilities:

  • Oversee a designated portfolio of clients, making proactive calls to assess their requirements, offer assistance, and cultivate relationships to ensure ongoing business.
  • Spot opportunities for upselling and cross-selling based on clients' purchasing patterns and needs.
  • Compile regular reports detailing call activities, customer insights, and sales results for management evaluation.
  • Utilize sales order systems to manage customer orders and provide timely updates regarding delivery and any potential issues.
  • Offer knowledgeable advice on the company's offerings, aiding clients in making informed buying choices.
  • Collaborate with various departments to ensure a seamless sales experience.
  • Address and resolve customer inquiries or complaints, maintaining a high standard of customer satisfaction.
  • Keep precise and current records of customer interactions within the company's CRM platform.
  • Initiate follow-up calls to remind clients about reordering, upcoming promotions, or seasonal needs.

Requirements:

  • Experience in a sales or customer service role, particularly over the phone.
  • Proficient in using IT systems; familiarity with specific software is advantageous.
  • Ability to remain resilient in the face of challenges while maintaining a positive attitude.
  • Demonstrated capability to efficiently manage workload while ensuring meticulous attention to detail.

INDCP



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