Customer Experience Strategist

3 weeks ago

London, Greater London, United Kingdom City & Guilds Full time

Are you driven by the desire to enhance customer satisfaction? Do you excel at deciphering customer needs and transforming insights into effective strategies? If so, we have an exciting opportunity for you at City & Guilds as a Customer Experience Manager.

Key Responsibilities:

  • Define and oversee the customer experience, ensuring smooth and enjoyable interactions.
  • Identify and address customer pain points while proactively enhancing satisfaction to foster strong brand loyalty.
  • Analyze customer data and insights to improve the overall experience across various touchpoints.
  • Collaborate with cross-functional teams to optimize the end-to-end customer journey.
  • Communicate customer needs and data-driven insights to guide organizational strategies.
  • Provide regular reporting on the impact of improvements to the customer journey.

About You:

To thrive in this role, you should possess:

  • A proven track record in managing customer experiences with measurable outcomes.
  • Strong analytical skills with the ability to interpret complex data and derive actionable insights.
  • Proficiency in data analytics tools and CRM systems.
  • Excellent communication and stakeholder management abilities.
  • A deep understanding of market dynamics and customer behavior.
  • Experience in customer journey mapping and optimization techniques.

Our Mission:

At City & Guilds, we envision a world where everyone has the skills and opportunities to succeed. We support millions of individuals annually in developing skills that lead to employment and career advancement. Our commitment to diversity and inclusion is central to our values, and we strive to create an environment where all employees can thrive.

What We Offer:

We provide a dynamic and innovative work environment, along with a comprehensive benefits package that includes a competitive salary, generous holiday allowance, pension plan, private healthcare, and opportunities for professional development.

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