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Customer Service Representative

2 months ago

Cambridge, Cambridgeshire, United Kingdom Fleet Search + Selection Full time £25,000
Customer Care Representative - UK - Bilingual German (or Swiss German) / English

We are seeking a highly skilled Customer Care Representative to join our team in the UK. As a bilingual German (or Swiss German) and English speaker, you will be responsible for providing exceptional customer service to our German-speaking customers.

Key Responsibilities:
  • Answer German-speaking customer queries and process incoming customer requests via phone and email management software.
  • Process customer orders using in-house system software.
  • Make outgoing phone calls to customers where appropriate to achieve a satisfactory resolution.
  • Develop relationships with customers, building opportunities and ensuring high levels of customer service.
Requirements:
  • Fluency in both oral and written English and German.
  • Able to build good relationships at all levels with a positive and flexible approach.
  • Familiar with Microsoft Office (Word, Excel, PowerPoint, Outlook).
  • Must have a UK visa.
Work Schedule:

We offer a flexible work schedule with various shifts to accommodate your needs. Please note that this is a WFH role with typically 1 day per month in a modern integrated office in Cambridgeshire.

Benefits:
  • Contributory pension scheme of up to 6%.
  • Opportunity to buy & sell holiday.
  • Gym membership discounts.
  • Contributory hospital and health cash plan.
  • Discounts at leading brands and retailers.
  • Relocation support package for anyone located 50 miles or more from our main office house.
  • Cycle2Work scheme.
  • Eye care vouchers.
  • Life assurance.
What We Offer:

We are committed to providing a supportive and inclusive work environment. As a Customer Care Representative, you will have the opportunity to work with a diverse team and develop your skills in customer service and communication.

Please note that this is a remote work opportunity with occasional visits to our office in Cambridgeshire. If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.