IT Support Specialist

7 days ago


Birmingham, Birmingham, United Kingdom Searchability® Full time
About the Role

We are seeking a highly skilled IT Support Specialist to join our team at Searchability. As a Technical Service Desk Engineer, you will be responsible for providing 2nd and 3rd line support to our clients, ensuring that their IT needs are met efficiently and effectively.

Key Responsibilities
  • Manage service desk tickets and provide timely resolutions to technical issues
  • Utilize Power Automate to streamline workflows and improve efficiency
  • Develop and maintain a strong understanding of IT Service Management principles and practices
  • Collaborate with cross-functional teams to resolve complex technical issues
  • Stay up-to-date with the latest technologies and trends in the IT industry
Requirements
  • ITIL v3-4 Foundation certification
  • Experience working in an ITIL environment and Service Level Agreements
  • Strong understanding of IT Service Management principles and practices
  • Excellent problem-solving and analytical skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
Benefits
  • Group Life Assurance (after 1 year's service)
  • Employee Bonus Scheme
  • Health Cash Plan
  • Salary Exchange workplace pension employer 4% / employee minimum 5%
  • MyStaff Shop - Extensive Retailer Discounts and Wellbeing Centre
  • Access to Pluralsight for workplace and personal development
  • Annual Summer & Christmas parties
  • Quarterly section / department nights out


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