Retail Operations Supervisor
3 weeks ago
Why join Reiss?
With a commitment to sustainability, quality, and timeless sophistication in our designs, our ongoing success is well-deserved. Our presence as a prominent luxury brand is firmly established with standalone stores, concessions, and franchise operations across numerous locations globally, along with a robust online and app presence.
At Reiss, our shared mission is to expand our business, empathize with our customers, and excel in every aspect of our operations.
For our retail teams, this translates to delivering superior customer service, creating a distinctive store atmosphere, and collaborating effectively to meet and surpass both customer expectations and business objectives.
What does this position entail?
As a key member of our Retail team, you will be joining our newly launched store in a full-time capacity as our Retail Operations Supervisor, responsible for ensuring the store provides exceptional customer service, meets performance targets, and achieves operational excellence.
Key Responsibilities
Assisting in managing the daily operations of the store Identifying avenues to enhance sales and optimize profitability Striving to exceed established performance indicators Motivating the team to deliver outstanding service through ongoing training in service and product knowledge Implementing and maintaining efficient operational processes and administrative procedures Aiding in recruitment and conducting performance evaluations Acting in the Store Manager's absenceIdeal Candidate Profile
Previous experience in retail management at a comparable level A passion for premium or luxury products is advantageous, but we welcome diverse retail backgrounds Proven history of enhancing overall business performance Demonstrated ability to deliver exceptional customer service through effective team management Strong visual merchandising and commercial product management skills Ability to navigate between customer service, operational, technical, and visual aspects of the role Comfortable working under pressure and thriving in a dynamic retail environment Self-motivated, focused, and driven to achieve both team and individual objectives Excellent people management skills, capable of bringing out the best in your team Strong written and verbal communication abilitiesBenefits We Offer
Seasonal business attire allowance Generous employee discount program Rewarding bonus and commission structures Wellbeing and financial support through our Employee Assistance Programme Affordable health support through our medical cash plan Discounts on fitness programs Family-friendly policies, including enhanced parental leave 25 days of annual leave Employee referral incentives Opportunities for career advancement-
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