Retail Operations Supervisor

3 weeks ago


Gateshead, Gateshead, United Kingdom REISS Full time

Why join Reiss?

At Reiss, we pride ourselves on our commitment to sustainability, exceptional quality, and timeless design. Our presence as a prominent luxury brand is firmly established with numerous standalone stores, concessions, and franchise operations globally, alongside our online and app platforms.

Our collective mission at Reiss is to foster business growth, empathize with our customers, and excel in every aspect of our operations.

For our retail teams, this translates to delivering outstanding customer service, creating a distinctive store atmosphere, and collaborating effectively to surpass both customer expectations and business objectives.

What does this position entail?

As a vital member of our Retail team, you will take on the role of Retail Operations Supervisor in our newly established location, responsible for ensuring that the store provides top-tier customer service, meets performance targets, and maintains operational excellence.

Key Responsibilities

  • Assisting in the daily management of store operations
  • Identifying strategies to enhance sales and optimize profitability
  • Striving to exceed established performance indicators
  • Motivating the team to deliver exceptional service through ongoing training in service and product knowledge
  • Implementing and sustaining effective operational processes and administrative tasks
  • Aiding in recruitment and conducting performance evaluations
  • Acting as the Store Manager in their absence

Ideal Candidate Profile

  • Previous experience in retail management at a comparable level
  • A passion for premium or luxury products is advantageous, though all retail backgrounds are welcomed
  • Proven success in enhancing overall business performance
  • Demonstrated ability to provide excellent customer service through effective team leadership
  • Strong visual merchandising and commercial product management skills
  • Ability to navigate between customer service, operational, technical, and visual aspects of the role
  • Confidence in high-pressure situations and thriving in a dynamic retail environment
  • Self-motivated, focused, and driven to achieve both team and individual objectives
  • Excellent people management skills to inspire and develop your team
  • Strong written and verbal communication abilities

What we offer you

  • Seasonal business attire allowance
  • Generous employee discount program
  • Rewarding bonus and commission structures
  • Comprehensive wellbeing and financial support through our Employee Assistance Programme
  • Affordable health support options through our medical cash plan
  • Discounts on fitness memberships
  • Family-friendly policies, including enhanced parental leave
  • 25 days of annual leave
  • Employee referral incentives
  • Opportunities for career advancement


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