Strategic Account Manager

2 months ago

London, Greater London, United Kingdom Yapily Full time
About the Role

We are seeking a highly skilled and experienced Strategic Account Manager to join our team at Yapily. As a key member of our commercial team, you will be responsible for managing and nurturing our strategic accounts, driving business growth and ensuring exceptional customer experiences.

Key Responsibilities
  • Account Management
    • Develop and maintain strong relationships with our strategic accounts, building connections from C-suite to operational levels.
    • Act as the primary point of contact for all commercial matters, ensuring client satisfaction and loyalty.
    • Proactively seek and identify new business opportunities within existing accounts to drive growth and increase usage.
  • Strategic Planning and Execution
    • Understand clients' business goals and develop strategic plans to support their success.
    • Collaborate with internal teams to align strategies and drive business outcomes.
    • Help shape the product offering based on customers' needs and strategic plans.
  • Operational Involvement
    • Be hands-on in the daily operations, ensuring seamless service delivery.
    • Lead the onboarding process for new strategic accounts, ensuring a smooth transition and integration.
    • Address operational challenges promptly to maintain high service standards.
  • Collaboration
    • Work closely with sales, customer success, product, and support teams to ensure client success.
Requirements
  • Proven experience in account management within a strategic role.
  • Strong understanding of business operations and hands-on experience in managing daily operations.
  • Proficiency in using CRM software and other business tools.
  • A proactive approach to identifying new business opportunities.
What We Offer
  • Competitive salary
  • 25 days holiday (UK)
  • Nomad Working
  • Generous level of stock options
  • Private healthcare
  • Life Assurance
  • Income Protection
  • Pension with employer contribution
  • Flexible working options (open to discussions on work location, flexible and part time hours)
  • Learning & Development Allowance
  • Diverse high performing team environment
  • Cycle to work scheme
  • Season Ticket loan

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