Customer Service Representative
4 days ago
About the Role:
We are seeking a highly motivated and customer-focused individual to join our Trading team at WWT Arundel. As a key member of our team, you will be responsible for delivering exceptional customer service, promoting our products and services, and contributing to the overall success of our centre.
Key Responsibilities:
- Provide a warm and welcoming experience for all visitors, ensuring their needs are met and exceeded.
- Develop a thorough understanding of our products and services, enabling you to make informed recommendations and upsell opportunities.
- Work collaboratively with colleagues across visitor services, retail, and catering departments to achieve sales and customer service targets.
- Adhere to WWT's cash handling procedures and maintain accurate records.
- Promote WWT's conservation efforts and membership sales opportunities.
What We're Looking For:
- A proven passion for delivering exceptional customer service.
- The ability to adapt quickly to different roles and situations.
- Education to GCSE or equivalent level.
What We Offer:
- A beautiful working environment in the heart of the Wetland Centre.
- On-the-job training and opportunities for professional development.
We are a conservation charity dedicated to protecting wetland habitats and saving species around the world. If you share our passion for wildlife and customer service, we encourage you to apply for this exciting opportunity.
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