Library Services Support Specialist

4 weeks ago

Salford, Salford, United Kingdom University of Salford Full time

Work Schedule: Monday to Friday, 1PM - 9PM

About the Library Services Team

The Library Services team is dedicated to providing exceptional learning environments and outstanding support to students, fostering a sense of community at the University. Our team is responsible for managing services such as access control, lending and returning of materials, inquiry assistance, and the overall development of library facilities across the campus.

We prioritize every interaction: delivering accurate information, connecting students to various services, and seeking optimal solutions to challenges. Our team emphasizes communication, building relationships with our users, and nurturing an inclusive library environment where students feel comfortable and supported. We strive to ensure that every student enjoys a positive, engaging, and enriching experience when utilizing our services.

Key Responsibilities of the Role

We are looking for a remarkable individual with the necessary skills and attributes to provide outstanding customer service as part of the Library Services Team. As an Information Support Assistant, your duties will include:

  • Addressing inquiries related to space reservations, access to print and digital resources, and the lending and return of library equipment, while guiding users to additional services and resources offered by the University.
  • Advocating for library services and programs to users and assisting with outreach and engagement initiatives.
  • Actively engaging with users to foster a library community where students can express themselves and feel supported.
  • Monitoring library space usage and addressing any challenging behavior in line with library policies and procedures.

You will be expected to:

  • Assist students in their educational journey and positively impact their experience at the University.
  • Cultivate relationships with students, anticipating and fulfilling their needs, even when they may not clearly express them.
  • Handle challenging behavior confidently, including inappropriate language and non-compliance with library policies.
  • Adapt to new systems and skills as our services continuously evolve.

Further details regarding the responsibilities and expectations of this role can be found in the linked person specification.

If you are enthusiastic about delivering exceptional customer service and possess experience in a customer-facing role, we encourage you to consider this opportunity.

We are committed to enhancing our recruitment processes to ensure fairness and inclusivity. We would like to conduct an application review for this vacancy and hope to include your data.

Participation is optional - you will be given the choice to opt in or out during your application.

Should you choose to participate, this review will not influence your application.

The review may occur approximately up to six months after the closing date. Your data will only be shared with a small group of authorized personnel and will assist us in monitoring inclusivity, reducing unconscious bias, and improving experiences.

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