Information Support Specialist
2 days ago
About the Role
The University of Salford is seeking an exceptional candidate to join the Library Services Team as an Information Support Assistant. This role is a fantastic opportunity to make a difference in the lives of students and contribute to the delivery of high-quality learning spaces and services.
Key Responsibilities
- Respond to enquiries and provide excellent customer service, including making space bookings, access to print and electronic resources, and the loan and return of library laptops.
- Promote library services and programmes to service users and assist with outreach and engagement activities.
- Proactively engage with users to build a library community where students can be themselves and feel supported.
- Monitor the use of library spaces and services and deal with any challenging behaviour in accordance with library policies and procedures.
Requirements
- Support students on their learning journey and make a positive impact on their university experience.
- Build relationships with students, anticipating and meeting their needs even where they cannot clearly articulate what these are.
- Be confident in dealing with challenging behaviour, including but not limited to, inappropriate language, and non-compliance with library policies and procedures.
- Learn new systems and skills as our service is constantly evolving and changing.
What We Offer
The University of Salford is committed to providing a supportive and inclusive work environment. As an Information Support Assistant, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer service.
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Information Support Specialist
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Salford, Salford, United Kingdom University of Salford Full timeAbout the RoleThe University of Salford is seeking an exceptional candidate to join the Library Services Team as an Information Support Assistant. This role is a fantastic opportunity to provide high-quality customer service and support to students, contributing to a positive and inclusive learning environment.Key ResponsibilitiesRespond to student...
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Salford, Salford, United Kingdom University of Salford Full timeAbout the RoleThe University of Salford is seeking an exceptional candidate to join the Library Services Team as an Information Support Assistant. This role is a fantastic opportunity to provide high-quality customer service and support to students, contributing to a positive and inclusive learning environment.Key ResponsibilitiesRespond to student...
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Salford, Salford, United Kingdom University of Salford Full time{"title": "Information Support Assistant", "description": "About the RoleWe are seeking an exceptional candidate to join our Library Services Team as an Information Support Assistant. As a key member of our team, you will play a vital role in delivering excellent customer services to our students.Key ResponsibilitiesRespond to enquiries, including making...
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