Administrative Support Specialist

2 weeks ago

Tyne and Wear, United Kingdom NACCOM (No Accommodation Network) Full time
About the Role

This is a varied and challenging role that provides vital support to NACCOM and its members. The successful candidate will be responsible for providing administrative support to the Director and other members of the team, as well as assisting with financial administration, updating the NACCOM database, and preparing papers and minute-taking for team meetings.

Key Responsibilities
  • Operational Administration Support
    • Provide administrative support to the Director and other members of the team as agreed with the Finance and Operations Manager.
    • Assist with financial administration by ensuring receipts are collected and recorded for staff/trustee/volunteer expenditures.
    • Provide admin support for the monthly credit card reconciliation.
    • Update the NACCOM database as required.
    • Assist with the preparation of papers and minute-taking for team meetings, trustee sub-committee meetings, and other internal/staff meetings where required.
  • Network Administration Support
    • Provide administrative support to the Network Development team in the delivery of exceptional support to the membership network.
    • Ownership of the membership application process from start to end.
    • Organising and managing the diary of NACCOM events across the year, including monthly members' calls, member hub meetings (online/in-person), and the Annual Conference.
    • Maintain the online member resources and platforms and assist with updating website content.
    • Day-to-day responsibility for member communications, including management of the communication forums.
    • Maintain up-to-date records and permissions from members and update the database and online Member Directory.
    • Assisting with annual survey administration.
Person Specification/Key Competencies
  • Essential Skills
    • Experience providing high-quality administrative support to remotely based colleagues.
    • Exceptional attention to detail throughout all work/outputs.
    • Excellent written and verbal communication skills.
    • Excellent organisational skills and able to manage and prioritise a busy/ varied workload.
    • Excellent IT skills, including high-level competence in SharePoint, Teams, Word, Excel, and Outlook.
    • Experience of data administration (e.g., on CRMs such as Salesforce, Excel).
    • Experience of event organisation (in-person and online).
    • Self-motivated but comfortable working as part of a small team.
    • Excellent interpersonal skills enabling good relationships to be maintained with members, colleagues, trustees, and other stakeholders.
    • A commitment to standing in solidarity with those who have lived experience of destitution.
    • A demonstrable commitment to NACCOM's values.
  • Desirable Skills
    • Experience of recording financial information.
    • Experience of updating websites (e.g., Word Press) and using communication systems (e.g., Google Group, Slack).
    • Understanding of using online form software (e.g., Form Assembly) and event management platforms (e.g., Eventbrite).
    • Understanding of confidentiality and data protection.
    • Understanding of supporting network/membership-based organisations.
    • Experience of working with organisations supporting people who are destitute and under immigration control.

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