Customer Support Specialist

3 weeks ago

Birtley Tyne and Wear, United Kingdom Office Angels Full time £22,000 - £23,000

Customer Support Specialist at Office Angels

Are you an enthusiastic support professional with outstanding communication abilities? Do you thrive in vibrant, fast-moving settings? We are looking for a skilled Customer Support Specialist to join our team at Office Angels, a reputable organization recognized for its dedication to excellence and innovative practices.

In this essential position, you will serve as the main point of contact for clients, addressing inquiries, processing requests, and delivering administrative assistance to improve service quality.

If you are passionate about contributing to a pioneering team and enjoy making a significant difference through superior customer support, we would love to hear from you.

Key Responsibilities:

  • Manage a variety of inquiries through various communication channels.
  • Provide exceptional telephone support to incoming calls.
  • Oversee warranty management processes.
  • Establish trust and rapport to effectively resolve issues and enhance client experiences.
  • Comply with organizational policies and procedures, upholding high standards of professionalism and integrity.

Working Hours:

Full-time, 37 hours per week, with a schedule from Monday to Thursday, 8:30 AM to 5 PM, and Friday, 8:30 AM to 1:30 PM. The early finish on Friday is rotated among team members.

Benefits:

  • Comprehensive benefits package including 25 days of annual leave (3 days reserved for holiday shutdown) plus public holidays.
  • Death-in-service benefit.
  • Automatic enrollment in the pension scheme.
  • Access to a share scheme.
  • Discounts for friends and family.
  • Rewards gateway with discounts at selected brands and stores.
  • Employee Assistance Programme to support your well-being.

We are seeking a personable, approachable, and experienced administrative professional who can effectively balance administrative responsibilities with customer support.

Qualifications:

  • Experience in customer support or administration, ideally within a similar industry.
  • Strong team orientation and a positive work ethic.
  • Proficiency in MS Office applications.
  • Desirable: NVQ Level 3 in Business Administration or equivalent.

If you require any adjustments during the application process, please inform us, and we will be happy to assist you.

Office Angels operates as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an Equal Opportunities Employer.

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