Customer Support Coordinator

3 weeks ago

Birtley Tyne and Wear, United Kingdom Office Angels Full time £22,000 - £23,000

Exciting Opportunity:

Join a Premier Organization as a Customer Support Coordinator. Are you an enthusiastic administrator with outstanding communication abilities? Do you thrive in vibrant, fast-paced settings? This is an excellent opportunity for you We are looking for a skilled Customer Support Coordinator to become part of our client, a respected leader in their industry for over six decades, recognized for their dedication to quality and innovative solutions.

In this essential position, you will serve as the main point of contact for clients, addressing inquiries, processing orders, and providing administrative assistance to improve service delivery.

If you are keen to make a meaningful contribution to a pioneering team and enjoy creating a positive impact through exceptional customer support, we would love to hear from you.

Become a part of our client's legacy of excellence, enhancing customer satisfaction in the construction sector. What's On Offer:
Salary:
approximately £22k - £23k, negotiable based on experience.
Office-based position.

Working Hours:

Full-time, 37 hours per week, Monday - Thursday 8:30 AM - 5 PM, and Friday 8:30 AM - 1:30 PM. The early finish on Friday operates on a rotational basis within the team.

When it is your turn to work on a Friday afternoon, you will receive a compensatory half-day early finish on another day that week.

Comprehensive benefits package including 25 days of holiday (3 days reserved for Christmas shutdown) plus bank holidays, death-in-service benefit, automatic pension scheme enrollment, access to a shares scheme, discounts for friends and family, rewards gateway with discounts at selected brands and stores, and an Employee Assistance Programme to support your well-being.

Free On-site Parking
Opportunities for growth and development.
Key Responsibilities:
- Manage a diverse range of inquiries via email and phone.
- Accurately process daily sales orders.
- Act as the welcoming first point of contact for all customer interactions.
- Answer incoming calls and provide exceptional telephone support.
- Oversee warranty administration.
- Manage the department inbox.
- Collaborate with customers to resolve inquiries and credits, if necessary.
- Build trust and rapport to effectively resolve issues and enhance customer experiences.
- Undertake various administrative tasks, ensuring smooth departmental operations.
- Serve as a liaison between internal and external departments, ensuring seamless communication.
- Adhere to company policies and procedures, maintaining high standards of professionalism and integrity.

We are seeking a personable, friendly, and experienced administrative professional who is skilled at balancing administrative responsibilities with customer service.

Who We Are Looking For:
- Strong organizational and multitasking skills.
- Experience in customer service or administration, preferably in a construction environment.
- Excellent communication skills, proactive problem-solving abilities, and the capacity to work independently.
- Strong team orientation and positive work ethic with proficiency in MS Office applications.

Desirable:
NVQ Level 3 in Business Administration or equivalent.

Next Steps:
If you are interested in this opportunity, please apply today. If shortlisted, you will be contacted within 5 business days. Due to a high volume of applications, only shortlisted candidates will be contacted. If you require reasonable adjustments, we are here to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers.

Office Angels UK is an Equal Opportunities Employer. By applying for this role, your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

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