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Customer Success Professional

2 months ago

London, Greater London, United Kingdom Saaschief Full time
Customer Success Manager - Edtech

Our client, a leading edtech company, is seeking a highly skilled Customer Success Manager to join their team. The ideal candidate will be responsible for building and maintaining strong relationships with clients, ensuring their satisfaction and retention, and helping them achieve their goals.

Key Responsibilities
  • Develop and execute customized success plans for assigned clients
  • Provide exceptional customer service and support to ensure client satisfaction
  • Collaborate with cross-functional teams to identify and address client needs
  • Monitor and analyze client data to inform business decisions
Requirements
  • At least 2 years of experience in customer success or a related field
  • Proven track record of increasing customer satisfaction and retention
  • Strong written and verbal communication skills
  • Detail-oriented and analytical with excellent problem-solving skills
About the Role

This is an exciting opportunity to join a dynamic team and make a meaningful impact on the success of our clients. If you are a motivated and results-driven professional with a passion for customer success, we encourage you to apply.