Elven Village Operations Coordinator

6 days ago

Ascot, Windsor and Maidenhead, United Kingdom LaplandUK Full time
Job Summary

We are seeking a highly skilled and experienced Operations Supervisor to join our team at LaplandUK. As a key member of our operations team, you will be responsible for ensuring the safe and efficient operation of our Ice Rink, located at the heart of our Lapland experience.

Key Responsibilities
  • Operations Management
    • Manage a safe and best-in-class operation, strictly in-line with approved policy, processes, and instruction.
    • Ensure a complete and up-to-date working knowledge of procedures, consulting with Head Office on any required review or revision.
    • Have a thorough working knowledge of the relevant areas of operation in order to effectively troubleshoot and problem solve.
    • Ensure consistent and accurate daily reporting of operational KPIs to Head Office and the wider Lapland operations teams.
  • Team Management
    • Work closely with the Ice Rink Operations Manager and the wider Ice Rink teams to ensure that the staffing of areas is consistently at the right level.
    • Establish, lead, and maintain a professional and positive working culture within the Ice Rink Operations teams.
    • Ensure that team attendance is high, managing absence in a timely and effective manner in accordance with company policy.
  • Health and Safety
    • Ensure a safe and secure environment for both colleagues and guests.
    • Assist the Management Team in the coordination of any emergency procedures, ensuring the safety and wellbeing of visitors and colleagues at all times.
    • Report any health and safety accidents or near-misses into Event Control.
  • Training
    • Attend training as determined by the business.
    • Conduct delegate training assessments and validations, having overall accountability that all team members within the Ice Rink operation are trained effectively.
    • Train new Ice Rink colleagues 'on the job' during the run of the live experience.
Requirements
  • Minimum one year working as a manager in a customer operations environment.
  • Strong working knowledge of best Health and Safety practices.
  • Experience coordinating teams within a guest-facing operation.
Benefits
  • Competitive daily rate.
  • Free hot meal per day.
  • Free coffee, tea, and soft drinks.
  • 20% discount in LaplandUK retail shops on selected dates.
  • Free parking.
  • Shuttlebus service from station to event site.

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