Experience Manager

6 days ago


Ascot, Windsor and Maidenhead, United Kingdom LaplandUK Full time £27

Job Summary:

LaplandUK is seeking a highly skilled and experienced Event Operations Manager to lead the entire Father Christmas operation. As a key member of our team, you will be responsible for managing the guest journey from The Elven Village to Compass' Lobby, ensuring a world-class experience for our guests.

Key Responsibilities:

  • Manage the guest journey from The Elven Village to Compass' Lobby, including managing the flow rate of guests.
  • Lead and inspire operational and performance teams to deliver exceptional results.
  • Ensure consistent and accurate daily reporting of operational KPI's to Head Office and the wider Lapland operations teams.
  • Deliver pre-approved training courses to new and existing colleagues before and during the event.
  • Attend 'Train the Trainer' courses and other required training courses as determined by the business.

Requirements:

  • Minimum five years experience working in event operations or visitor attraction operations.
  • A basic knowledge of KPI and customer insight data (e.g. dashboards, surveying and mystery shoppers).

What We Offer:

LaplandUK offers a competitive salary and a comprehensive training program to ensure your success in this role.



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