Meeting and Events Operations Supervisor

4 weeks ago

London, Greater London, United Kingdom Thistle Full time £17

About Thistle:

Thistle is renowned for its commitment to providing exceptional hospitality experiences, blending modern comfort with outstanding service. Our hotels are strategically located, offering easy access to key attractions and amenities, making them ideal for both leisure and business travelers.

The Role:

As the Meeting and Events Operations Supervisor, you will lead a dedicated team of Meeting and Events Sales Executives. Your primary responsibility will be to promote our Meeting and Events facilities to potential clients while managing all aspects of event coordination. This role requires a strong customer focus, excellent interpersonal skills, and a commitment to delivering unparalleled service.

Key Responsibilities:

  • Oversee the promotion of Meeting and Events services to prospective clients.
  • Ensure seamless communication with operational teams to guarantee that event details are clear and comprehensive.
  • Maintain a high level of customer engagement, ensuring that all client expectations are not only met but exceeded.
  • Demonstrate strong organizational skills and commercial awareness in all interactions.
  • Foster relationships with clients, showcasing empathy and understanding of their needs.

What We Seek:

  • A genuine passion for guest satisfaction and service excellence.
  • Comfortable in a public-facing role, with the ability to create a welcoming atmosphere.
  • Strong relationship-building skills, with an open and approachable demeanor.
  • Knowledgeable in both Meeting & Events and Group business operations.
  • Detail-oriented, ensuring accuracy in all aspects of event planning.
  • A natural ambassador for the Thistle brand, capable of making a positive first impression.

Benefits:

  • Opportunities for professional development and career advancement.
  • Discounted rates on accommodations, dining, and services across the Thistle portfolio.
  • Access to employee assistance programs and wellness initiatives.
  • Comprehensive pension and healthcare options.
  • Flexible financial benefits, including early access to earned wages.
  • Generous employee referral programs and recognition initiatives.
  • Access to training programs and qualifications up to Level 7.

Join us at Thistle, where your contributions will be valued, and your career can flourish.

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