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Meetings & Events Operations Leader

3 months ago

London, Greater London, United Kingdom GLH Hotels Full time
Meetings & Events Operations Leader

Employment Type: Permanent
Hours: 39 hours per week

The Cumberland is inspired by the vibrant culture of contemporary music, offering a unique blend of comfort and exceptional service. Nestled conveniently between prominent shopping areas and serene green spaces, it serves as an ideal hub for both leisure and business travelers.

With 1019 well-appointed rooms, multiple dining options, and versatile meeting spaces, The Cumberland is designed to cater to a diverse clientele seeking memorable experiences.


Position Overview


As the Meetings & Events Operations Leader, you will play a pivotal role in orchestrating unforgettable events that resonate with our guests long after their visit. You will lead a dedicated team, ensuring seamless execution of events while embodying the qualities of a natural problem solver, effective communicator, and meticulous organizer.

Your responsibilities will encompass all aspects of operational management, customer service, supplier relations, and team leadership. Our goal is for you and your team to be the reason guests and clients choose to recommend us and return.


Key Qualifications
  • Enthusiastic about delivering exceptional service and eager to learn and grow within the role.
  • Comfortable engaging with the public in a front-facing capacity.
  • Prior experience in a dynamic service environment.
  • Knowledge of marketing and social media strategies.
  • Availability to work evenings and weekends as required.
  • Strong alignment with our brand values.
  • Able to thrive under pressure and swiftly address challenges.
  • Proficient in multitasking and adaptable to changing situations.
  • Consistently punctual and reliable.
  • Must reside in the UK and possess the right to work.

Benefits
  • Opportunities for professional development and career advancement.
  • Discounted rates on accommodations, dining, and services across the Clermont Hotel Group.
  • Interest-free loans for season tickets (conditions apply).
  • Access to a 24/7 Employee Assistance Program.
  • Pension and healthcare schemes.
  • Wagestream - access earned wages before payday.
  • Paid volunteering days.
  • Generous referral program.
  • Apprenticeships and accredited qualifications up to Level 7 (Master's Degree equivalent).
  • Access to exclusive discounts and cashback offers through a wide range of retailers.
  • A robust recognition program.

* and many more benefits await you.