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Meetings and Events Team Leader Position

1 month ago

London, Greater London, United Kingdom Park Plaza Full time

Meetings and Events Team Leader Role Overview

We are seeking a dedicated and enthusiastic Meetings and Events Team Leader to join our team at Park Plaza. As a key member of our Meetings and Events Operations, you will play a crucial role in ensuring a great guest experience.

Your responsibilities will include managing the day-to-day service, ensuring all F&B services are delivered in a timely manner, and overseeing junior team members. You will also be responsible for cross-checking service requirements with Floor Managers and other relevant departments.

As a Meetings and Events Team Leader, you will receive a competitive salary, heavily discounted hotel rates, 50% F&B discounts, and access to a range of benefits including wellness days, free meals, and a recommend a friend scheme.

Operational Responsibilities:

  • Follow all controls and procedures to ensure the highest standards, efficiencies, and professional operations are in place within the Meetings and Events Department
  • Always ensure a warm friendly welcome to all clients, both internal and external
  • Support the logistics team and bar team with their respective operations as and when required
  • Allocate duties to junior team members and agency assistants – duties to include F&B services, BOH preparations, meeting rooms setups, cloakroom operation etc
  • First point of contact for the Clients at the tables during allocated evening events, adhering to any questions or queries, and liaising back with the clients to ensure everything is satisfactory
  • To oversee own training schedules, keeping up with requirements and proposing areas for personal growth and development.
  • Suggest improvements to the department, and continuously strive to improve and innovate aiming for best practices and the highest customer satisfaction

Skills and Specifications:

  • Good command of English, both verbal and written
  • Excellent customer service attitude, positive and charismatic with an eye for the customer
  • Natural team player, able to easily connect and work with others
  • Excellent attention to detail, positive and warm personality
  • Flexibility and Adaptability and Energy is crucial in this role

Park Plaza is renowned for creating memorable moments, catering to both leisure and business travellers with stylish guest rooms and versatile meeting facilities. Apply Now