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Events Operations Supervisor
2 months ago
Park Plaza Westminster Bridge is a premier venue for Meetings and Events, featuring 32 versatile conference and event spaces, including the Westminster Ballroom accommodating up to 1,400 guests in a theatre-style setup.
As the Events Operations Supervisor , your primary responsibility will be to oversee the daily service operations within the Meetings and Events sector.
Reporting directly to the M&E Floor Managers, you will ensure that all food and beverage services are executed promptly in accordance with Event Orders, while maintaining a consistently high standard of service to enhance guest experiences. Additionally, you will mentor and guide junior team members to meet client expectations effectively.
In your role as Events Operations Supervisor , you will enjoy:
- Competitive salary with additional service charge and comprehensive benefits
- Substantial discounts on hotel stays across Europe, applicable to family and friends
- Dining discounts at our on-site restaurants and bars for your entire party
- A generous holiday allowance starting at 30 days per year, inclusive of public holidays, with increases based on tenure
- Complimentary meals during shifts
- Early access to earned wages through Wagestream
- Referral bonuses for recommending friends to join the team
- Access to wellness programs with significant gym discounts and more
- Cycle-to-work scheme and complimentary cycling lessons
- Benefit Hub offering discounts at numerous retailers, attractions, and entertainment venues
- Free dry cleaning for your work attire
- Annual staff gatherings and events
- Participation in a company pension scheme and access to award-winning training programs
Key Responsibilities:
- Adhere to all operational controls and procedures to uphold the highest standards of efficiency and professionalism within the Meetings and Events Department
- Ensure a warm and welcoming atmosphere for all clients, both internal and external
- Collaborate with Floor Managers and other departments, such as Sales and Planning, to confirm service requirements
- Assist the logistics and bar teams with their operations as needed
- Delegate tasks to junior team members and agency staff, including F&B services, back-of-house preparations, meeting room setups, and cloakroom management
- Act as the primary contact for clients during events, addressing inquiries and ensuring satisfaction
- Manage personal training schedules and pursue opportunities for professional development
- Propose enhancements to departmental processes, striving for continuous improvement and exceptional customer satisfaction
- Maintain a hands-on approach while on duty, ready to train and support team members as required
- Fulfill any reasonable requests from Operations and Floor Managers as necessary
Required Skills and Qualifications:
- Proficient in English, both spoken and written
- Strong customer service orientation, with a positive and engaging demeanor
- Team-oriented individual, capable of building rapport and collaborating effectively
- Keen attention to detail, coupled with a friendly and approachable personality
- Flexibility, adaptability, and high energy levels are essential for success in this role
Renowned for crafting unforgettable experiences, Park Plaza caters to both leisure and business travelers with stylish accommodations and adaptable meeting facilities, complemented by award-winning dining options.
