Client Support Specialist

4 weeks ago


Aylesbury, Buckinghamshire, United Kingdom Barclays Bank UK PLC Full time
Job Overview

Role Objective

The primary aim of this position is to resolve customer inquiries and enhance each interaction through various communication methods.

Key Responsibilities
  • Engage across multiple digital platforms to tailor each customer interaction.
  • Improve the bank's digital functionalities when existing technology is found lacking.
  • Deliver outstanding customer service by addressing inquiries, solving problems, and efficiently managing client requests.
  • Facilitate collaboration among internal teams, including sales, operations, and risk management, to fulfill client expectations and ensure timely transaction execution.
  • Assist various teams within the business operations sector, including risk management, compliance, and collections, as necessary.
  • Adhere to all regulatory standards and internal protocols related to customer service.
  • Provide effective solutions for customer issues and customize each interaction through diverse communication channels.
Expectations for Analysts
  • Fulfill work obligations as outlined in established processes, collaborating with and influencing the work of related teams.
  • Review colleagues' work within the team to meet internal and stakeholder standards.
  • Offer specialized guidance and support relevant to your area of expertise.
  • Take responsibility for managing risks and enhancing controls related to your tasks and contributions. Ensure your work aligns with applicable rules, regulations, and ethical standards.
  • Continuously develop an understanding of how all teams contribute to the overarching goals of the broader sub-function, impacting the work of collaborative teams.
  • Consistently enhance knowledge of the foundational principles and concepts relevant to your responsibilities, building upon operational expertise.
  • Make informed decisions based on experience and established practices.
  • Evaluate the relevance and applicability of past experiences and assess options in situations not covered by existing procedures.
  • Communicate sensitive or challenging information to customers regarding advice or routine administrative needs.
  • Establish relationships with stakeholders and customers to identify and address their requirements.
All employees are expected to embody the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship—our guiding principles that help us act in accordance with what is right. They are also expected to exemplify the Barclays Mindset—Empower, Challenge, and Drive—our operational framework for behavior.

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