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IT Support Specialist
2 months ago
About the Role
We are seeking a highly motivated and enthusiastic IT Support Specialist to join our team at Buckinghamshire Council. As an IT Support Specialist, you will play a key role in providing technical support to our internal customers, resolving software, hardware, and networking incidents, and working closely with experienced IT professionals to deliver excellent customer service.
Key Responsibilities
- Diagnose and resolve software, hardware, and networking incidents
- Record, update, and document requests using the IT Service Desk system
- Install and configure new IT equipment
- Learn how to use a range of IT support tools
About You
We are looking for a candidate with a passion for IT and computers, excellent communication skills, and a drive to succeed in the IT industry. You will have a strong ability to speak with ease to customers and provide advice in accurate spoken English.
Eligibility Criteria
You will need to have 5 GCSEs including Level 1 or above in Literacy and Numeracy (GCSE grades A*-C/9-4 or equivalent). You will not be eligible for this post if you have a Degree in the same subject as this apprenticeship, or other qualifications in the same subject at an equivalent level.
