Client Support Specialist

4 weeks ago

Aylesbury, Buckinghamshire, United Kingdom Buckinghamshire Council Full time

Location: Aylesbury

Overview

Advance Your Career with Buckinghamshire Council – Where Your Contribution Matters

Are you motivated by a commitment to provide exceptional customer support? Do you have a knack for technology and a desire for ongoing personal and professional development? Buckinghamshire Council presents a distinctive opportunity for you to thrive.

We are seeking enthusiastic Customer Service Advisors who are prepared to deliver their best to our organization. This role is more than a mere position; it is a chance to make a significant impact in your community. Equipped with state-of-the-art tools, comprehensive support for your career advancement, and a welcoming, inclusive work environment, this opportunity is truly unique.

Embrace the chance for a Secondment/Fixed Term Contract lasting 12 months, with prospects for career advancement within the council. We are open to flexible work arrangements (3 or 4 full days or 5 half days), with salaries adjusted accordingly. Please indicate your preference for part-time work in your application.

Applications for part-time positions (3 or 4 full days or 5 half days) will be considered, and the advertised salary will be pro-rata. Kindly specify in your application if you wish to be considered for part-time employment.

Take the step forward and embark on your journey with Buckinghamshire Council today.

About Us

At Buckinghamshire Council, we are not just adapting to change; we are spearheading it. We are implementing significant improvements, from enhancing recycling efforts to advancing social care and health education. Join us in our mission to foster a brighter future for our communities, where innovation meets empathy, and every voice is valued.

We appreciate hard work and achievement, and we are proud to offer our employees a variety of benefits. We encourage a healthy work-life balance and flexible working options. Our employees enjoy discounts at numerous cafes, restaurants, and shops, as well as automatic enrollment in our generous pension scheme. Additional benefits include a salary sacrifice personal car lease scheme, Costco membership, discounted gym memberships, travel discounts, and much more.

Don't just take our word for it; here is what some of our recent hires have shared:

"I knew from the beginning that the role would be demanding and challenging, but it has turned out to be the most fulfilling position; everyone in the Customer Service Centre is incredibly supportive, kind, and considerate... The added bonus is the colleagues; I have met some remarkable individuals who make coming to work enjoyable. I laugh every single day I am in the office, which makes it the best place to be."

"Upon joining Buckinghamshire Council, I thoroughly enjoyed the recruitment day, which provided great insight into how the department operates. Listening to calls was very beneficial and gave me a clearer understanding of what the role entails. Every day is different; I started my journey in general inquiries, which is now one of my favorite areas, and the knowledge I have gained has helped me address various inquiries effectively."

About the Role

In essence, you will be the voice of Buckinghamshire Council. Our Customer Service Centre handles a substantial volume of interactions, including numerous calls, Contact Us forms, and web chats annually. We also provide face-to-face assistance at our offices, supporting a significant number of customers each year. In this diverse and essential role, you will help us deliver helpful and reassuring responses.

Switching between phone calls, emails, and live web chats, the inquiries you address will be as varied as the individuals who reach out to us. Their questions will cover a wide range of topics, from registering a birth to obtaining a waste permit, applying for Council Tax discounts to social care support, and beyond.

Our training will equip you with a wealth of specialized knowledge and skills. Furthermore, we will support you in achieving a recognized Level 2 Apprenticeship in Customer Service during your spare time. As we introduce new ideas, systems, and methodologies, you will have the opportunity to grow alongside us. You will also benefit from a competitive salary, with pay reviews that recognize strong performance.

In the Customer Service Centre, we take pride in providing our team with exposure to the extensive range of services offered by Buckinghamshire Council, facilitating career progression. We are pleased to highlight that many of our former colleagues have advanced their careers from the Customer Service Centre to roles such as social workers, team managers, data analysts, and quality standards officers.

About You

Are you a compassionate communicator and an adept problem-solver? Whether you are seeking your first full-time position or looking to build on an impressive customer service background, you will find a great fit here. You genuinely care about the individuals who contact us. Determined to make a positive impact, you know how to connect with diverse individuals – by phone, online, and within your friendly team. We expect you to be computer literate and capable of inputting data while utilizing multiple systems simultaneously. The ability to take accurate notes and complete forms while engaging with customers is essential. Being a proficient multi-tasker and able to work at a fast pace is advantageous. We will provide all the training necessary for you to excel in our systems.

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