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Client Support Specialist

3 months ago


Aylesbury, Buckinghamshire, United Kingdom Barclays Bank UK PLC Full time
Job Overview

Role Objective

The primary aim of this position is to address customer inquiries and issues while tailoring each interaction through various communication platforms.

Key Responsibilities
  • Engage collaboratively across diverse digital channels to customize each customer interaction.
  • Enhance the bank's digital services when existing technology is found lacking.
  • Deliver outstanding customer service by efficiently responding to inquiries, resolving problems, and managing client requests.
  • Facilitate cooperation among internal teams, including sales, operations, and risk management, to fulfill client expectations and ensure timely transaction execution.
  • Assist business operations teams as necessary, including risk management, compliance, and collections.
  • Adhere to all regulatory standards and internal policies related to customer service.
  • Resolve customer queries and personalize interactions through multiple communication channels.
Expectations for Analysts
  • Carry out work tasks as outlined in established processes, collaborating with and influencing the work of closely related teams.
  • Review colleagues' work within the team to meet internal and stakeholder standards.
  • Offer specialized advice and support relevant to your area of expertise.
  • Take responsibility for managing risks and enhancing controls related to your work or contributions. Ensure your work aligns with applicable rules, regulations, and codes of conduct.
  • Continuously develop an understanding of how all teams contribute to the broader objectives of the sub-function, impacting the work of collaborative teams.
  • Maintain and enhance knowledge of the principles and concepts underlying your responsibilities, building on administrative and operational expertise.
  • Make informed decisions based on practice and prior experience.
  • Evaluate the relevance and applicability of past experiences and assess options in situations not covered by established procedures.
  • Communicate sensitive or challenging information to customers regarding advice or routine administrative matters.
  • Establish relationships with stakeholders and customers to identify and meet their needs.
All employees are expected to embody the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship, guiding us in making ethical decisions. Additionally, they should demonstrate the Barclays Mindset - to Empower, Challenge, and Drive - which serves as our operational framework.