Client Support Specialist

3 weeks ago

Aylesbury, Buckinghamshire, United Kingdom Barclays Bank UK PLC Full time
Job Overview

Step into the position of Customer Care Representative, where you will serve as the initial point of contact for our valued clients. Your role will involve offering assistance and direction to each customer, ensuring they feel appreciated and respected. You will embody empathy, understanding, and a commitment to delivering outstanding customer service.

Comprehensive training will be provided, and you will be integrated into a supportive team that will guide you in achieving success as a Customer Care Representative. No prior banking experience is necessary; a proactive attitude is all that is required. Your work schedule will involve 5 days a week, including Saturdays, with a competitive salary of £25,500.

Role Purpose

The primary objective of this role is to resolve customer inquiries and personalize each interaction through various communication channels.

Key Responsibilities
  • Collaborate across multiple digital platforms to tailor each interaction with customers.
  • Enhance the bank's digital capabilities by identifying areas where current technology may not be fully operational.
  • Deliver exceptional service to clients by promptly addressing inquiries, resolving issues, and efficiently managing client requests.
  • Facilitate collaboration among internal teams, including sales, operations, and risk management, to meet client expectations and ensure timely transaction execution.
  • Support various teams within the business operations function, including risk management, compliance, and collections, as necessary.
  • Adhere to all regulatory requirements and internal policies related to customer service.
  • Provide resolutions for customer inquiries and personalize each interaction through the use of multiple communication channels.
Expectations for Analysts
  • Execute tasks as outlined in established processes and procedures, collaborating with and influencing the work of closely related teams.
  • Review the work of colleagues within the team to ensure compliance with internal and stakeholder requirements.
  • Offer specialized advice and support related to your area of expertise.
  • Take responsibility for managing risks and enhancing controls in relation to your work or contributions.
  • Maintain and continuously develop an understanding of how all teams contribute to the broader objectives of the sub-function.
  • Consistently build upon administrative and operational expertise by deepening your understanding of the underlying principles and concepts.
  • Make informed judgments based on experience and best practices.
  • Evaluate the relevance and applicability of previous experiences and consider options in situations not covered by established procedures.
  • Communicate sensitive or complex information to customers regarding advice or day-to-day administrative matters.
  • Foster relationships with stakeholders and customers to identify and address their needs.
All colleagues are expected to exemplify the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship, which guide our ethical decision-making. They are also expected to embody the Barclays Mindset, which focuses on Empowerment, Challenge, and Drive, serving as our operational framework.

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