IT Support Specialist

3 days ago

Leatherhead, Surrey, United Kingdom Bytes Software Services Full time
Purpose of Job:

Bytes Software Services is seeking a skilled Development Support Analyst to provide high-quality technical support to our Cloud Billing and Adobe order teams, as well as our Marketplace and portal support teams.

The successful candidate will be experienced in problem-solving and data analysis, with the ability to quickly develop an understanding of the systems and processes they support.

Key Responsibilities:
  • Provide 1st/2nd line support for Bytes E-Commerce applications, responding promptly to support queries via phone, email, Teams chats, and JIRA tickets.
  • Ensure a high degree of customer service for all support queries.
  • Work closely with the Development and IT Support Teams to solve and escalate technical queries.
  • Manage tickets in the Development support queue and properly record all actions and solutions.
  • Ensure changes made to data and configurations are accurate and properly documented.
  • Participate in team meetings.
Qualifications, Experience, & Skills:
  • Educated to GCSE Level with minimum of A-C Grade in Math and English.
  • Proficient with Microsoft Excel and Outlook.
  • ~1+ Years experience in an IT role.
  • Ability to quickly gain knowledge to be seen as trusted and competent support team member.
  • Prior experience supporting Web Application platforms.
  • Experience with business processes and best practices in a typical E-Commerce platform.
  • Understanding of cloud software solutions, what they are and how they are purchased.
  • Postman API Platform Experience.
  • Basic SQL skills.

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