Service Planning Coordinator

2 days ago


Blantyre, South Lanarkshire, United Kingdom Record Full time
Job Description

This is an excellent opportunity for an experienced service coordinator to join our planning team at Record.

The main responsibilities of the role are:

  • Schedule all labour in geographic areas to achieve required Service Level Agreements (SLAs) for reactive, quoted, and Planned Preventive Maintenance (PPM) jobs.
  • Efficiently plan routes for engineers using available software to maximize efficiency and reduce travel time.
  • Ability to work under pressure positively and with enthusiasm to achieve the goals of the Area, team, and wider Service team.
  • Prompt response to customer queries and phone calls.
  • Monitoring of Key Performance Indicators (KPIs) which include:
    • New Jobs
    • Return Visits
    • Overdue booked jobs
    • Quoted Works & PPM
  • Ensure Internal Service System and Client-specific websites are updated and in line with SLAs.
  • Cover Service Mailbox, logging calls & answering queries, during sickness or holidays.Essential Criteria

The ideal candidate will have:

  • Previous planning experience in a similar service environment.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and to tight deadlines.
  • Good geographic knowledge of the UK.
Benefits of working at Record

If you are successful, you will join a forward-thinking organization that is always striving to do better, adopting an empowering working environment that allows you the opportunity to grow and develop in your role and beyond.

As a Real Living Wage employer, you can expect to receive the following benefits:

  • Life assurance scheme.
  • Efficiency bonus scheme.
  • Enhanced sick pay.
  • Annual salary review scheme.
  • Hybrid working scheme.
  • Access to an online employee benefits portal.
  • Access to an extensive online training portal.
  • Access to an Employee Assistance Program.
  • Bi-weekly fresh fruit delivery to head office.
  • Onsite tea & coffee making facilities.


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