Service Planning Coordinator
2 days ago
This is an excellent opportunity for an experienced service coordinator to join our planning team at Record.
The main responsibilities of the role are:
- Schedule all labour in geographic areas to achieve required Service Level Agreements (SLAs) for reactive, quoted, and Planned Preventive Maintenance (PPM) jobs.
- Efficiently plan routes for engineers using available software to maximize efficiency and reduce travel time.
- Ability to work under pressure positively and with enthusiasm to achieve the goals of the Area, team, and wider Service team.
- Prompt response to customer queries and phone calls.
- Monitoring of Key Performance Indicators (KPIs) which include:
- New Jobs
- Return Visits
- Overdue booked jobs
- Quoted Works & PPM
- Ensure Internal Service System and Client-specific websites are updated and in line with SLAs.
- Cover Service Mailbox, logging calls & answering queries, during sickness or holidays.Essential Criteria
The ideal candidate will have:
- Previous planning experience in a similar service environment.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and to tight deadlines.
- Good geographic knowledge of the UK.
If you are successful, you will join a forward-thinking organization that is always striving to do better, adopting an empowering working environment that allows you the opportunity to grow and develop in your role and beyond.
As a Real Living Wage employer, you can expect to receive the following benefits:
- Life assurance scheme.
- Efficiency bonus scheme.
- Enhanced sick pay.
- Annual salary review scheme.
- Hybrid working scheme.
- Access to an online employee benefits portal.
- Access to an extensive online training portal.
- Access to an Employee Assistance Program.
- Bi-weekly fresh fruit delivery to head office.
- Onsite tea & coffee making facilities.
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