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Service Planning Coordinator
2 months ago
**Job Summary**
Record is seeking an experienced Service Planning Coordinator to join our planning team. As a key member of our operations team, you will be responsible for scheduling labor, efficient route planning, and monitoring key performance indicators (KPIs) to ensure exceptional service delivery.
**Key Responsibilities**
- Schedule all labor in geographic areas to achieve required service level agreements (SLAs) for reactive, quoted, and planned maintenance jobs.
- Develop and implement efficient route plans for area engineers using available software to maximize efficiency and reduce travel time.
- Monitor and analyze KPIs, including new jobs, return visits, overdue booked jobs, quoted works, and planned maintenance.
- Ensure internal service systems and client-specific websites are updated and aligned with SLAs.
- Provide exceptional customer service, responding promptly to customer queries and phone calls.
- Cover service mailbox, logging calls, and answering queries during absences or holidays.
**Requirements**
- Previous planning experience in a similar service environment.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and meet tight deadlines.
- Good geographic knowledge of the UK.
**What We Offer**
- Life assurance scheme.
- Efficiency bonus scheme.
- Enhanced sick pay.
- Annual salary review scheme.
- Hybrid working scheme.
- Access to an online employee benefits portal.
- Access to an extensive online training portal.
- Access to an Employee Assistance Program.
- Bi-weekly fresh fruit delivery to head office.
- Onsite tea and coffee making facilities.
