Service Delivery Manager
7 days ago
**Job Summary**
Record is seeking an experienced Service Planning Coordinator to join our planning team. As a key member of our team, you will be responsible for scheduling all labour in geographic areas to achieve required Service Level Agreements (SLAs) for reactive, quoted, and Planned Preventive Maintenance (PPM) jobs.
**Key Responsibilities**
- Schedule all labour in geographic areas to achieve required SLAs for reactive, quoted, and PPM jobs.
- Efficiently plan routes for area engineers using available software to maximize efficiency and reduce travel time.
- Monitor and maintain Key Performance Indicators (KPIs) including new jobs, return visits, overdue booked jobs, quoted works, and PPM.
- Ensure internal service systems and client-specific websites are updated and aligned with SLAs.
- Cover the service mailbox, logging calls and answering queries during sickness or holidays.
**Requirements**
- Previous planning experience in a similar service environment.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and meet tight deadlines.
- Good geographic knowledge of the UK.
**What We Offer**
- Life assurance scheme.
- Efficiency bonus scheme.
- Enhanced sick pay.
- Annual salary review scheme.
- Hybrid working scheme.
- Access to an online employee benefits portal.
- Access to an extensive online training portal.
- Access to an Employee Assistance Program.
- Bi-weekly fresh fruit delivery to head office.
- Onsite tea and coffee making facilities.
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