Client Experience Manager
6 days ago
We are seeking a highly skilled and experienced Studio Concierge to join our team at Inspired Thinking Group (ITG). As a key member of our operations team, you will be responsible for delivering exceptional customer service to our clients and ensuring the smooth operation of our studio.
Key Responsibilities- Customer Service: Provide outstanding customer service to clients, ensuring their needs are met and exceeded.
- Shoot Coordination: Manage travel, accommodation, and food and beverage requirements for shoots, ensuring seamless execution.
- Health and Safety: Ensure compliance with health and safety regulations, maintaining a safe and secure environment for clients and staff.
- Facilities Management: Maintain high standards of cleanliness and organization within the studio, including hospitality provision in client lounge areas.
- Front Desk Operations: Oversee front desk operations, performing general administrative tasks and providing exceptional customer service.
- Event Promotion: Promote studio events and activities, ensuring maximum visibility and engagement.
- Maintenance and Repairs: Report and address any maintenance issues within the building, liaising with contractors as necessary.
- Customer Service Skills: Possess a passion for delivering outstanding customer service, with excellent communication and interpersonal skills.
- Time Management: Demonstrate strong time management and prioritization skills, with the ability to work independently and as part of a team.
- Professionalism: Present yourself professionally at all times, maintaining a high level of integrity and discretion.
- Competitive Salary: Receive a competitive salary, reflecting your skills and experience.
- Holiday Entitlement: Enjoy 25 days' holiday plus bank holidays, allowing you to recharge and relax.
- Wellbeing Initiatives: Participate in our wellbeing initiatives, including an annual wellbeing day and access to employee assistance programs.
- Smart Working Options: Enjoy flexible working arrangements, including the option to work from home up to 40% of the time.
- Employee Recognition: Receive recognition and rewards for your contributions, including a monthly employee awards program.
- Charitable Giving: Participate in our charitable giving initiatives, including a paid volunteer day and opportunities to raise money for good causes.
We are Inspired Thinking Group (ITG), a dynamic and innovative company dedicated to delivering exceptional experiences for our clients. We value diversity and inclusion, and are committed to creating a workplace that is welcoming and inclusive for all.
We believe in the importance of work-life balance, and offer a range of benefits and initiatives to support your physical and mental wellbeing. If you are a motivated and experienced professional looking for a new challenge, we would love to hear from you.
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