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Claims Manager
2 months ago
Gallagher Bassett is seeking a highly skilled and experienced Senior Claims Handler to join our team. As a Senior Claims Handler, you will be responsible for managing a portfolio of public and employers' liability claims for local government clients.
Key Responsibilities- Manage a portfolio of public and employers' liability claims from first notification to settlement.
- Make decisions on liability, fraud, and quantum, and oversee cases through to litigation.
- Liaise with clients, brokers, suppliers, claimants, and their representatives to ensure effective communication and resolution.
- Evaluate quantum by gathering relevant evidence and adjusting reserves in accordance with our realistic reserving philosophy.
- Clearly explain decisions on liability and negotiate settlement within authority levels where appropriate.
- Respond to all written and phone enquiries clearly, courteously, and promptly.
- Review claims regularly using a diary system to ensure accurate reserves and timely closure.
- Develop relationships with clients by providing a friendly, efficient service.
- Liaise with and control own solicitors to ensure cases are not abandoned to them.
- Assist in general office administration to ensure smooth running of the office.
- A good understanding of proactive claims handling and insurance principles.
- Experience of handling public and employers' liability claims up to a value of £25,000 without referral.
- Confident in progressing to handling claims exceeding £25,000 under authority.
- Working knowledge and experience of handling MOJ Portal Claims.
- Excellent customer service and good attention to detail.
- Experience in handling larger losses and failure to remove and/or police claims would be preferable.
Gallagher Bassett is a leading provider of claims management services, and we are committed to delivering exceptional results for our clients. We value inclusion and diversity, and we are proud to be accredited as a Living Wage employer with the Living Wage Foundation.
We believe that all persons are entitled to equal employment opportunity and prohibit any form of discrimination based on protected characteristics. We are committed to making reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability.
