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Customer Service Specialist

2 months ago

Nottingham, Nottingham, United Kingdom Countrywide HQ Full time
Job Title: Customer Advisor

We are seeking an energetic and enthusiastic customer service specialist to join our team at Countrywide HQ.

About the Role:

As a Property Manager, you will be responsible for managing a portfolio of properties across our 60 brands, building relationships with internal colleagues and customers, and acting as a key contact for tenants and landlords.

Key Responsibilities:
  • Coordinating urgent and routine repairs and maintenance
  • Liaising with trades people/contractors and keeping customers up to date
  • Organising safety inspections and managing remedial works
  • Liaising with landlords following regular property visits
  • Assisting customers with general tenancy queries
  • Carrying out weekly partnership calls with colleagues and welcome calls with new customers
  • Dealing promptly and courteously with communication from landlords, tenants, contractors, and internal partners
  • Providing a first-class service to maximise customer retention
  • Ensuring personal and team deadlines are met, service levels maintained, and KPI's achieved
What We Offer:

As a Property Manager at Countrywide HQ, you will have the opportunity to work in a fun and positive environment, with a competitive salary and benefits package.

We are an equal opportunities employer and welcome applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.