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IT Service Desk Associate

2 months ago

London, Greater London, United Kingdom PGIM Full time
About the Role

We are seeking a highly skilled and experienced IT Service Desk Associate to join our team at PGIM. As a key member of our IT department, you will be responsible for providing technical support and guidance to our employees, ensuring that our technology infrastructure runs smoothly and efficiently.

Key Responsibilities
  • Respond to and resolve technical issues in a timely and professional manner
  • Provide technical guidance and support to employees, including troubleshooting and problem-solving
  • Collaborate with internal teams to identify and resolve complex technical issues
  • Document and track technical issues, including client inquiries and responses
  • Assist with the implementation and maintenance of new technologies and systems
  • Participate in training and development programs to stay up-to-date with the latest technologies and best practices
Requirements
  • 3-5 years of experience in a technical support role, preferably in a financial services industry
  • Strong technical skills, including knowledge of Windows operating systems, Office 365, and network fundamentals
  • Excellent communication and problem-solving skills
  • Ability to work independently and as part of a team
  • Strong attention to detail and ability to prioritize tasks
What We Offer
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Access to the latest technologies and tools
About PGIM

PGIM is a global asset management business with a long history of innovation and excellence. We are committed to providing our employees with a challenging and rewarding work environment, where they can grow and develop their skills and expertise.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and experienced IT professional looking for a new challenge, we encourage you to apply for this exciting opportunity.