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Spa Guest Services Coordinator

3 months ago

Liverpool, United Kingdom RBH Hospitality Management Careers Full time
Welcome to RBH Hospitality Management

At RBH Hospitality Management, we value authenticity and encourage our team members to express their true selves while delivering exceptional service. As a part of our vibrant hotel community, you will play a vital role in creating memorable experiences for our guests.

About the Role

As a Spa Receptionist, you will be the first point of contact for our guests, ensuring a warm and inviting atmosphere. Your responsibilities will include:

1. **Guest Interaction**: Greet guests with genuine warmth and professionalism, setting the tone for their spa experience.
2. **Operational Excellence**: Maintain high standards of cleanliness and hygiene throughout the spa facilities, ensuring compliance with health and safety regulations.
3. **Anticipating Needs**: Stay informed about guest arrivals and departures, proactively addressing their needs and preferences.
4. **Attention to Detail**: Exhibit excellent communication skills in all interactions, from phone inquiries to payment processing.
5. **Team Collaboration**: Work closely with all departments to ensure a seamless guest experience, embodying the spirit of teamwork.

What We Seek

We prioritize personality and potential in our hiring process. Ideal candidates will possess:

- Previous experience in customer service or reception roles, preferably within a spa or leisure environment.
- Familiarity with pool plant operations is advantageous.

What We Offer

As a valued member of our team, you will enjoy a comprehensive benefits package, including:

- Access to the ALL Heartists program, providing exclusive discounts and memorable experiences.
- Additional perks such as extra holiday for your birthday, pension scheme, and discounted local parking.

We are committed to fostering a diverse and inclusive workplace, ensuring that every team member feels valued and supported. Explore the possibilities with RBH Hospitality Management and discover a rewarding career in hospitality.