Customer Experience Associate

7 days ago


Liverpool, Liverpool, United Kingdom The Municipal Hotel & Spa MGallery Full time

Unlock the Art of Exceptional Service

We are seeking a charismatic and attentive Food and Beverage Team Member to join our team at The Municipal Hotel & Spa MGallery. As a key member of our service team, you will be responsible for delivering unforgettable experiences for our guests.

Key Responsibilities:

  • Provide warm and heartfelt welcomes to our guests, setting the tone for an exceptional stay
  • To converse with guests in a friendly and attentive manner, anticipating their needs and exceeding their expectations
  • Deliver impeccable service, making our dining venues the go-to destination for guests
  • Be knowledgeable about our extensive range of cocktails, beverages, and menus
  • To work collaboratively with the Kitchen and Bar teams to ensure seamless operations
  • Handle guest payments and balance receipts with accuracy

Requirements:

  • A charming and personable manner, with a keen eye for detail
  • A naturally effervescent communicator who can build strong relationships with guests and deliver outstanding service
  • Knowledge of working in a food and beverage operation in a hotel or restaurant is highly desirable
  • Knowledge of wine, spirits, and cocktails
  • Flexibility to work across varied shift patterns

What We Offer:

  • A comprehensive benefits package designed to enhance our culture and support our people
  • Discounted hotel room rates for you and your friends and family across RBH and ACCOR hotels
  • An extra day's holiday for your birthday
  • Flexible working arrangements
  • Pension
  • Free meals on duty saving you over £1000 per year
  • Hotel, F&B, Spa Treatment Discounts and Sales Incentives
  • Gratuities split equally across all departments - we are one team
  • Discounted Local Parking Facilities
  • A link to our extensive employee benefit portal with discounts over hundreds of retailers

We are an equal opportunities employer, committed to hiring a diverse workforce and sustaining an inclusive, people-first culture. If you require any reasonable adjustments during our process, please contact careers@rbhmanagement.com.



  • Liverpool, Liverpool, United Kingdom Hollister Co. Stores Full time

    Job DescriptionA Full-Time Key Holder plays a crucial role in driving business success through leadership and is actively involved in ensuring a unique customer experience. Key Holders should be assertive, analytical, and trustworthy as a leader of a multi-million dollar business. They utilize applied learning to evolve as a business leader and improve store...


  • Liverpool, Liverpool, United Kingdom Hollister Co. Stores Full time

    Job DescriptionA Full-Time Key Holder plays a crucial role in driving business success through leadership and is actively involved in ensuring a unique customer experience. Key Holders should be assertive, analytical, and trustworthy as a leader of a multi-million dollar business. They utilize applied learning to evolve as a business leader and improve store...


  • Liverpool, Liverpool, United Kingdom ABM UK Full time

    About the RoleWe are seeking a highly skilled and compassionate Airport Passenger Experience Associate to join our team at Liverpool Airport.This is an exciting opportunity for individuals who thrive in fast-paced environments and have a passion for delivering exceptional customer experiences.


  • Liverpool, Liverpool, United Kingdom Direct Line Group Full time

    We're looking for a talented Customer Service Associate to join our team at Direct Line Group. As a key member of our Motability team, you'll be responsible for providing exceptional customer care to our customers. You'll work closely with our claims teams to ensure our customers receive the best possible service.The ideal candidate will have excellent...


  • Liverpool, Liverpool, United Kingdom Liverpool Hope University Full time

    Associate Dean OpportunitiesWe are seeking highly skilled and experienced professionals to join our University Academic Management team as Associate Deans. These roles will play a critical part in supporting our faculty targets and ambitions in three key areas: Student Experience, External Engagement, and Research, Scholarship and Knowledge Exchange.Key...


  • Liverpool, Liverpool, United Kingdom Liverpool Hope University Full time

    Associate Dean OpportunitiesWe are seeking highly skilled and experienced professionals to join our University Academic Management team as Associate Deans. These roles will play a key part in supporting the faculty's targets and ambitions in three key areas: Student Experience, External Engagement, and Research, Scholarship and Knowledge Exchange.Key...


  • Liverpool, Liverpool, United Kingdom beBee Professionals Full time £20,000 - £30,000

    As a Customer Service Associate, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations in Liverpool, United Kingdom.Key Responsibilities:Greet and assist customers with product selection.Provide product knowledge and advice to customers.Operate the cash register and handle transactions.Maintain...


  • Liverpool, Liverpool, United Kingdom Liverpool Hope University Full time

    Associate Dean Roles at Liverpool Hope UniversityWe are seeking highly skilled and experienced professionals to join our team as Associate Deans in three key areas: Student Experience, External Engagement, and Research, Scholarship and Knowledge Exchange.About the RolesThe Associate Deans will work closely with the Executive Dean, Deputy Vice-Chancellor and...


  • Liverpool, Liverpool, United Kingdom Liverpool Hope University Full time

    Associate Dean Roles at Liverpool Hope UniversityWe are seeking highly skilled and experienced professionals to join our team as Associate Deans in three key areas: Student Experience, External Engagement, and Research, Scholarship and Knowledge Exchange.About the RolesThe Associate Deans will work closely with the Executive Dean, Deputy Vice-Chancellor and...


  • Liverpool, Liverpool, United Kingdom Harnham Full time

    About the RoleWe are seeking a highly skilled Customer Insights Manager to lead our end-to-end customer experience optimisation efforts.As a key member of our team, you will be responsible for gathering insights from surveys and disparate data sets to enhance advocacy, loyalty, and customer experience.You will analyse Voice of the Customer (VoC) and Speech...


  • Liverpool, Liverpool, United Kingdom Harnham Full time

    Job DescriptionAs a Customer Insights Manager at Harnham, you will lead a team responsible for providing end-to-end customer experience optimisation insights. You will gather data from surveys and other sources to enhance advocacy, loyalty, and customer experience.Key ResponsibilitiesLead a team to gather insights from customer dataAnalyse Voice of the...


  • Liverpool, Liverpool, United Kingdom Sainsbury's Full time

    Be a Part of Our Customer Service TeamWe're looking for a Customer Experience Ambassador to join our team at Sainsbury's. As a key member of our customer service team, you'll be responsible for providing an exceptional shopping experience for our customers. Your role will involve working on our checkouts, self-service tills, kiosk, or petrol station, and...


  • Liverpool, Liverpool, United Kingdom ERGO Group AG Full time

    Job Title: Customer Experience SpecialistCompany: ERGO Group AGLocation: RemoteJob Type: Full-timeJob Description:We are seeking a highly motivated and organized Customer Experience Specialist to join our team. As a Customer Experience Specialist, you will be responsible for creating long-term, trusting relationships with our customers and site contacts...


  • Liverpool, Liverpool, United Kingdom ATG Entertainment Full time

    Customer Experience AmbassadorATG Entertainment is a dynamic and innovative live entertainment company that prides itself on delivering exceptional customer experiences. We are seeking a charismatic Customer Experience Ambassador to join our team and make a lasting impact on our customers.This role involves delivering the highest standards of customer...


  • Liverpool, Liverpool, United Kingdom Sainsbury's Full time

    About the Role: We are seeking a skilled Customer Experience Manager to join our team at Sainsbury's.Your Key Responsibilities: As a Customer Experience Manager, you will be responsible for delivering exceptional customer service, managing a team of retail staff, and driving operational excellence in-store.Your Key Performance Indicators: You will be...


  • Liverpool, Liverpool, United Kingdom BT Group Full time

    About the RoleWe're looking for a Customer Experience Specialist to join our team at EE. As a Customer Experience Specialist, you'll be the face of our brand, responsible for providing exceptional customer service and building lasting relationships with our customers.Key ResponsibilitiesProvide outstanding customer service, responding to customer inquiries...


  • Liverpool, Liverpool, United Kingdom ERGO Group AG Full time

    At ERGO Group AG, we are seeking a highly motivated and well-organised individual to join our team as a Customer Experience Advisor. The successful candidate will be responsible for creating long-term, trusting relationships with our customers and site contacts throughout the lifecycle of a development and providing a seamless customer journey.Key...


  • Liverpool, Liverpool, United Kingdom Dapa Coffee Full time

    Dapa Coffee Job DescriptionOverviewWe are seeking an exceptional Barista and Front of House team member to join our dynamic team at Dapa Coffee. As a key member of our team, you will play a vital role in delivering an outstanding customer experience in our café.Key ResponsibilitiesPrepare and serve a variety of hot and cold beverages, including coffee, tea,...


  • Liverpool, Liverpool, United Kingdom SEPHORA Full time

    We are seeking an exceptional Customer Experience Director to elevate our team and ensure every customer enjoys a remarkable visit at Sephora. In this role, you will embody the Sephora spirit, leading by example and providing support in challenging situations to guarantee client satisfaction.Key ResponsibilitiesCustomer Experience: Develop a strategic vision...


  • Liverpool, Liverpool, United Kingdom Damco Spain SL Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our Maersk team as a Customer Experience Partner. This is an exciting opportunity to work in a fast-paced, performance-driven environment where you will be part of a talented, diverse team.Key ResponsibilitiesDeliver exceptional customer service to our clients, ensuring a...