Customer Experience Associate
7 days ago
Unlock the Art of Exceptional Service
We are seeking a charismatic and attentive Food and Beverage Team Member to join our team at The Municipal Hotel & Spa MGallery. As a key member of our service team, you will be responsible for delivering unforgettable experiences for our guests.
Key Responsibilities:
- Provide warm and heartfelt welcomes to our guests, setting the tone for an exceptional stay
- To converse with guests in a friendly and attentive manner, anticipating their needs and exceeding their expectations
- Deliver impeccable service, making our dining venues the go-to destination for guests
- Be knowledgeable about our extensive range of cocktails, beverages, and menus
- To work collaboratively with the Kitchen and Bar teams to ensure seamless operations
- Handle guest payments and balance receipts with accuracy
Requirements:
- A charming and personable manner, with a keen eye for detail
- A naturally effervescent communicator who can build strong relationships with guests and deliver outstanding service
- Knowledge of working in a food and beverage operation in a hotel or restaurant is highly desirable
- Knowledge of wine, spirits, and cocktails
- Flexibility to work across varied shift patterns
What We Offer:
- A comprehensive benefits package designed to enhance our culture and support our people
- Discounted hotel room rates for you and your friends and family across RBH and ACCOR hotels
- An extra day's holiday for your birthday
- Flexible working arrangements
- Pension
- Free meals on duty saving you over £1000 per year
- Hotel, F&B, Spa Treatment Discounts and Sales Incentives
- Gratuities split equally across all departments - we are one team
- Discounted Local Parking Facilities
- A link to our extensive employee benefit portal with discounts over hundreds of retailers
We are an equal opportunities employer, committed to hiring a diverse workforce and sustaining an inclusive, people-first culture. If you require any reasonable adjustments during our process, please contact careers@rbhmanagement.com.
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